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If you are not satisfied with your purchase you can contact us by writing an email to or a telegram or a registered letter to the address: NVL S.r.l. Via Napoli, 131 80013 Casalnuovo di Napoli (NA) Italy specifying:

  • First and last name
  • A telephone number
  • The order identification code
  • The article code of the item you want to return
  • The reason for the return and wether you would like to exchange the size or be refunded

We will send a courier to your chosen address to collect your return.

How to validly exercise the right of withdrawal

Return Code Request Form

Pursuant to the applicable legislation with reference to Legislative Decree 206/2005 and the Terms and Conditions of Sale accepted by you at the time of purchase, the exercise of the right of withdrawal is subject to the following conditions:

  • Within 14 days of receipt of the returned product, the consumer must express to the seller his or her wish to exercise the right of withdrawal by means of any explicit declaration sent by e-mail to or by sending a fax to +39 081 8426333 or a telegram or registered letter to the address: NVL S.r.l. Via Napoli, 131 80013 Casalnuovo di Napoli (NA) Italy. To this end, you may also use this form, correctly filled out(Form for Requesting the Return Code).
  • For returns in Italy, NVL S.r.l. will send you by e-mail the return code, which you must transcribe on the form and deliver to the courier in charge of the return together with the product(s) being returned.
  • Within 14 days from the date on which the consumer communicated his decision to withdraw from the contract, the product, duly sealed, shall be sent to the address:

NVL S.r.l.

Returns Online Shop

Via Napoli 131

80013 Casalnuovo di Napoli (NA)

  • If several products are returned, they must be returned to NVL S.r.l. at the same time and/or with the same shipment. It is also necessary that:

- the product is intact;

- all tags and labels are unaltered and still attached to the product;

- the product is returned in its original packaging;

- for returns in Italy, the return is accompanied by the form referred to in point 1, complete with return code.

  • It is understood that the substantial integrity of the product is an essential condition for the exercise of the right of withdrawal: therefore, used and/or deteriorated items following ordinary use will not be refunded.
  • If you withdraw from this contract, you will be refunded all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. The refund may only be withheld beyond 14 days until you have proved that you have returned the goods or until they have been received by us, whichever is sooner. The amount to be refunded shall be credited directly to your credit card or PayPal account, or credited to your bank account if paid by bank transfer or cash on delivery, unless you have expressly agreed otherwise; in any event, you shall not incur any costs as a result of such refund. You shall be liable for any decrease in the value of the goods resulting from any handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. If the customer uses NVL S.r.l.'s courier to return the product(s), this cost will be deducted from the amount to be refunded. The cost is estimated to be € 11.00. The cost of cash on delivery will not be refunded and is equal to € 2.00.

We do not currently make exchanges (except for size). It is possible to return an item (and get a refund) and make a new purchase (it is not necessary to wait for a refund to place a new order).


If you have a problem with a purchase, you can use this site to find an out-of-court solution if you live in the EU only:

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